séra — Store Terms & Conditions

Effective Date: May 2026

Welcome to séra . By purchasing from séra, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

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1. General

séra is a modest women’s fashion brand offering clothing and accessories through our online platforms and social media.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice.

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2. Orders

* All orders are subject to availability and confirmation of payment.
* Once an order is placed, it cannot be cancelled after processing has begun.
* We reserve the right to refuse or cancel orders suspected of fraud, unauthorised activity, or resale purposes.

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3. Pricing & Payments

* All prices are listed in AUD (Australian Dollars).
* Prices may change at any time without notice.
* Full payment must be received before orders are dispatched.

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4. Shipping

* Orders are processed Monday to Friday during trading hours.
* Delivery timeframes are estimates only and may vary depending on Australia Post or courier delays.
* séra is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided by the customer.
* Customers are responsible for ensuring their delivery address is correct before checkout.

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5. Returns & Exchanges

Due to hygiene and business policy reasons:

* We do not offer refunds for change of mind.
* Exchanges or store credit may be accepted for eligible items within 7 days of receiving the order.
* Items must be unworn, unwashed, unused, and returned in original packaging with tags attached.
* Sale items, accessories, headwear,bodytops, swimwear and clearance products are final sale and cannot be returned or exchanged.

séra reserves the right to reject returns that do not meet our policy requirements.

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6. Faulty Items

If you receive a faulty or incorrect item, please contact us within 12 hours of delivery with:

* Your order number
* Clear photos of the item
* Description of the issue

Once approved, we will arrange a replacement, exchange, or store credit where applicable under Australian Consumer Law.

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7. Pre-Orders

* Pre-order items may take longer to dispatch than standard orders.
* Estimated shipping dates are approximate and subject to change.
* If your order contains both pre-order and in-stock items, the order may be shipped together once all items are available.

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8. Intellectual Property

All content including logos, branding, images, designs, product names, and content associated with séra remains the intellectual property of séra and may not be copied, reproduced, or used without permission.

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9. Privacy

Customer information is kept private and secure. Personal details are only used for order processing, customer service, and store communication purposes.

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10. Limitation of Liability

séra is not liable for:

* Indirect or consequential loss
* Delayed deliveries outside our control
* Damage caused by misuse of products
* Lost or stolen parcels marked as delivered

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11. Contact Information

For customer service enquiries, please contact us;

0424 390 197
6A Motto Drive, Coolaroo VIC 3048
Instagram: @serathelabell
Trading Hours: 10am–8pm Everyday